By accepting and confirming a teleconsultation, it is assumed that you have given consent to proceed.

There are limitations of telehealth consultations when making a diagnosis or recommending treatment due to inability to perform a physical examination and the limitations of technology.

It may be advisable to subsequently attend for an in-person examination, for which normal consultation fees apply.

Teleconsultations are not suitable for assessment of all dermatological conditions especially skin cancer and vulval conditions. A teleconsultation will only be offered if clinically appropriate.

Please note that payment is required before the consultation. The preferred method is by the secure online portal (Ezidebit). You will be emailed an invoice which includes a link to make payment. Ezidebit charges a transaction fee and requires Google Chrome as the browser.

Payment can also be made by credit card over phone or direct bank transfer.

If you pay by direct bank transfer email through screenshot or photo of payment so we can process Medicare rebate as payment can take up to 3 business days to appear in bank account.

The practice can submit your claim to Medicare, or you can claim yourself using your mygov account.

If you wish to cancel, please advise the practice 48 hours prior to the appointment otherwise a cancellation fee will apply.

The telehealth appointment can be conducted by video or phone. It is helpful to send photos of your skin condition (if appropriate).

Please email photos to contact@drumderm.com.au. Please note that email is not secure or encrypted. If you have particular concerns about this, please do not send photos.

For video consultations, the system currently used is Teleconsult (Gentu/Genie solutions and Amazon Chime). The link can be sent by email or SMS.  Internet browsers supported are Firefox, Chrome and Safari, or if using a smartphone, Safari for Apple, and Chrome for Android phones.

At the time of the consultation, you will be sent a URL link. Remember to Allow Camera and Allow Microphone.

• For email, you will receive a message from no_reply@genie-platform-production.com. It will state Your Telehealth consultation is about to begin. Click on the link. (Please check your Junk mail if an email is not received).
• For SMS, you will receive the message your telehealth appointment is starting. Click the link then click on Join a consult.
• Enter your full name.
• Choose Microphone and choose Camera.

When the consultation commences you will be asked to identify yourself and anyone in attendance. Consultations are not to be recorded.

The telehealth consultation is conducted according to the same principles as a standard consultation, with the same respect for confidentiality and privacy. Notes are recorded in the patient file. Photographic images are part of the medical record and are saved in the file.

A letter is written to the referring doctor for new patients, or if there has been change in diagnosis or management for a review appointment.

Please refer to our Practice policy and Privacy policy available for further information.

There are Medicare rebates for most telehealth consultations, provided a valid referral is provided. The practice will advise if the consultation is not covered by Medicare. Please ensure your referral is up-to-date.

There are special item numbers for telehealth consultations, but the Medicare rebate is the same as for face-to-face consultations (with some exceptions).

Consultation fees are generally same for telehealth consultations as for standard face to face consultations. Fees for an initial consultation are $280.00- 330.00, and for review $180.00- 210.00. There may be reduced fees for pensioners.

At present electronic prescribing and requests are not available with our practice software but are in development and are keenly anticipated.

If tests are required a request form will be emailed to you. At present it is permitted for prescriptions to be faxed to your chemist.