By accepting and confirming a teleconsultation, it is assumed that you have given consent to proceed.

There are limitations of telehealth consultations when making a diagnosis or recommending treatment due to inability to perform a physical examination and the limitations of technology.

It may be advisable to subsequently attend for an in-person examination, for which normal consultation fees apply.

Teleconsultations are not suitable for assessment of all dermatological conditions especially skin cancer and vulval conditions. A teleconsultation will only be offered if clinically appropriate.

Please note that payment is required before the consultation. The preferred method is by PayID. You will be emailed an invoice which includes Dr Drummond’s ABN which should be used to make the payment.

Payment can also be made by credit card over phone. The practice can submit your claim to Medicare, or you can claim yourself using your mygov account.

If you wish to cancel, please advise the practice 48 hours prior to the appointment otherwise a cancellation fee will apply.

The telehealth appointment can be conducted by video or phone.

For video consultations, the system currently used is Microsoft Teams. You are sent an invitation by email, which should be accepted. If you use your mobile phone, the app needs to be installed, otherwise you can use the browser on your computer.

At the scheduled time, please click the link and join the meeting.

When the consultation commences you will be asked to identify yourself and anyone in attendance. Consultations are not to be recorded.

The telehealth consultation is conducted according to the same principles as a standard consultation, with the same respect for confidentiality and privacy. Notes are recorded in the patient file.

A letter is written to the referring doctor for new patients, or if there has been change in diagnosis or management for a review appointment.

There are Medicare rebates for most telehealth consultations, provided a valid referral is provided. The practice will advise if the consultation is not covered by Medicare. Please ensure your referral is up-to-date.

There are special item numbers for telehealth consultations, but the Medicare rebate is the same as for face-to-face consultations (with some exceptions).

Consultation fees are generally same for telehealth consultations as for standard face to face consultations.

Electronic prescribing and test requests are now available with our practice software.

Please refer to our Practice policy and Privacy policy available for further information.